Concessions & rebates

Concession and rebate eligibility

You may be eligible for a concession or rebate on your bill if you're the primary account holder on your energy account and you hold a valid concession card.

You can add your concession details to your account details in My Account – we step you through it.

Add your concession details now

For any difficulties with this, speak with a Live Chat agent.

Check our state tabs below to see what concessions and rebates may be available to you.

Valid concession cards

  • Health Care Card (HCC)
  • Pensioner Concession Card (PCC)
  • Department of Veterans' Affairs Gold Card (DVA)
  • Queensland Seniors Card (QSC)

COVID-19-related rebates

As of April 2020, the ACT Government is offering an Economic Survival Package to eligible residential and business customers.

Who may be eligible Valid concession card holders. This rebate only applies to electricity, gas and water supplied to your primary residence.
Rebate value

Households receiving the ACT Government's Utilities Concession will get an additional one-off payment as part of the Economic Survival Package.  

  • $200 applied to your next electricity bill
Applicable energy type This concession appears on your electricity bill but helps with your electricity, gas and water bills.
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)
How to apply This rebate will be automatically applied to your electricity bill, you do not need to apply or get in touch with us.
Who may be eligible Small business owners with electricity usage below 100 megawatts per year.  
Rebate value

Eligible businesses in ACT will receive a one-off payment as part of the Economic Survival Package. This rebate will apply regardless of whether you are on standing or market offers.  

  • $750 applied to your next electricity bill in June or July 2020
Applicable energy type This rebate applies to your electricity bill.
How to apply This rebate will be automatically applied to your electricity bill, you do not need to apply or get in touch with us.
Who may be eligible Valid concession card holders. This rebate only applies to electricity, gas and water supplied to your primary residence.
Rebate value
  • $700 (excl GST) / $770 (incl GST) per year, from 2019–2020
  • OR 89.15c (excl GST) / 98.10c (incl GST) per day from 1 November to 31 May (Summer)
  • AND $3.34 (excl GST) / $3.64 (incl GST) per day from 1 June to 31 October (Winter)
Applicable energy type This concession appears on your electricity bill but helps with your electricity, gas and water bills.
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)
How to apply Rebate is automatically applied when your valid concession is registered with us.
Who may be eligible Persons receiving treatment from a home dialysis machine, or their parents/guardians.
Rebate value
  • $1,200 (excl GST) / $1,320 (incl GST) per year
  • OR $3.29 (excl GST) / $3.62 (incl GST) per day
Energy type Electricity
Valid concession cards Concession card not required
How to apply

To register for the Home Haemodialysis Rebate, you need to show:

  • You’re the registered owner or joint owner of the property.
  • The person receiving treatment, if that isn’t you, lives with you.

You also require a letter from a medical practitioner or professional confirming you are:

  • Receiving treatment from a home dialysis machine; or
  • The parent or guardian of a person receiving treatment from a home dialysis machine.

If you’re eligible for the Home Haemodialysis rebate, you’re also eligible for the Life Support Rebate.

More info

Visit the ACT Government’s Home Haemodialysis Rebate page. You can check your eligibility while you’re there.

Who may be eligible Life Support Rebate
Rebate value

 In 2019-2020:

  • $128.00 (excl GST) / $140.80 (incl GST) per year
  • OR 35.068c (excl GST) / 38.60c (incl GST) per day
Energy type Electricity
Valid concession cards Concession card not required
How to apply

To register for the Life Support Rebate:

  1. Contact us on 13 24 61 to request a Medical Confirmation Form, or find the one included in your welcome pack.
  2. Ask your doctor to sign the form and confirm that you need the equipment.
  3. Send the completed form to us via:
More info Visit the ACT Government’s Life Support Rebate page. You can check your eligibility while you’re there.

On supply Embedded Network Customers are not eligible for any concessions right now.

To check if that’s you, look for your NMI number on the second page of your bill – if it starts with "EN" you may be in an Embedded Network. You can also confirm this at the NSW Government Service website.

Looking for information on NSW concessions in languages other than English? Go to the Energy Affordability website.

Who may be eligible People with eligible concession cards
Rebate value
  • $285 (excl GST) / $313.50 (incl GST) per year
  • OR 78.08c (excl GST) / 85.89c (incl GST) per day
Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)
How to apply Rebate is automatically applied when your valid concession is registered with us.
More info

For more information and to check your eligibility go to the NSW Energy Rebates webpage.

Low Income Household Rebate details in other languages

Rebate details in Arabic (PDF 186 kB)

Rebate details in Simplified Chinese (PDF 147 kB)

Rebate details in Vietnamese (PDF 235 kb)

Who may be eligible People with eligible concession cards
Rebate value
  • $110 (excl GST) / $121 (incl GST) per year 
  • OR 30.13c (excl GST) / 33.15c (incl GST) per day
Energy type Natural gas
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)
How to apply Rebate is automatically applied when your valid concession is registered with us.
More info

For more information and to check your eligibility go to the NSW Energy Rebates webpage.

Low Income Household Rebate details in other languages

Rebate details in Arabic (PDF 186 kB)

Rebate details in Simplified Chinese (PDF 147 kB)

Rebate details in Vietnamese (PDF 235 kb)

Who may be eligible Those eligible for the Federal Government’s Family Tax Benefit A or Family Tax Benefit B.
Rebate amount $180 (excl GST) / $98 (incl GST) per year

If you receive the Low Income Household Rebate, the Family Energy Rebate is capped at $20 (excl GST) / $22 (incl GST).
Energy type Electricity
Card type NA – this concession is determined by the Family Tax Benefit Scheme.
How to apply

You can apply online using the NSW Government’s Family Energy Rebate online application form.

More info

Visit the NSW NSW Energy Rebates webpage. You can check your eligibility while you’re there.

Family Energy Rebate details in other languages

Rebate details in Arabic (PDF 321 kB)

Rebate details in Simplified Chinese (PDF 239 kB)

Rebate details in Vietnamese (PDF 166 kB)

Who may be eligible Valid concession card holders using electrically-operated life support equipment to treat life-threatening conditions.
Rebate value This depends on the type of machine you use.
Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)
How to apply To register for the Life Support Rebate:
  1. Download and complete the Life Support Rebate Application Form (PDF 177 kB) 
  2. Ask your doctor to sign the form and confirm that you need the equipment.
  3. Send the completed form to us by:
  4. You'll need to keep your application up to date by sending us a new form every two years.
More info

Visit the NSW Government’s NSW Energy Rebates webpage. You can check your eligibility while you’re there.

Life Support Rebate details in other languages

Rebate details in Arabic (PDF 132 kB)

Rebate details in Simplified Chinese (PDF 148 kB)

Rebate details in Vietnamese (PDF 219 kB)

 

Who may be eligible Valid concession card holders with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold.
Rebate value $285 (excl GST) / $313.50 (incl GST)
Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)
How to apply

To register for the Medical Energy Rebate:

  1. Download and complete the Medical Energy Rebate form (PDF 359 kB)
  2. Send the completed form to us via:
    • Post: GPO Box 1199 Adelaide SA 5001
    • Fax:  08 8217 5870
More info

Visit the NSW Government’s NSW Energy Rebates webpage. You can check your eligibility while you’re there.

Who may be eligible Households having difficulty paying their electricity or natural gas bill.
Rebate value $50 (excl GST) / $55 (incl GST)
Energy type Electricity and natural gas
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs’ Gold Card (DVA)
How to apply

EAPA vouchers are distributed to electricity and gas customers by a range of community welfare organisations (CWO).

To find your nearest CWO, visit the NSW Government’s EAPA Assistance webpage or call Service NSW on 13 77 88.

More info

EAPA Voucher details in other languages

EAPA Voucher details in Arabic (PDF 120 kB)

EAPA Voucher details in Simplified Chinese (PDF 200 kB)

EAPA Voucher details in Vietnamese (PDF 120 kB)

COVID-19-related rebates

As of 24 March 2020, the QLD Government is offering a Household Utility Assistance package to residential customers, and a Power Bill Relief Package to eligible business customers.

Who may be eligible The Household Utility Assistance Package will go to all households. This includes homeowners, tenants, customers who receive an electricity bill from their landlord or body corporate, and customers in communities with card-operated meters.
Rebate value

Households receiving the Queensland Government's Household Utility Package will see a one-off payment towards their upcoming energy bill.  

  • $200 applied to your upcoming electricity bill 

Origin is working with the Queensland Government to get this rebate to customers as soon as possible.   

Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Department of Veterans Affairs Card (DVA) 
  • Queensland Seniors Card (QSC)
How to apply This rebate will be automatically applied to your electricity bill, you do not need to apply or get in touch with us.
Who may be eligible All small businesses whose total consumption is less than 100,000 kilowatt hours (kWh).
Rebate value

Businesses receiving the Queensland Government's Power Bill Relief package will see a one-off payment towards their upcoming electricity bill.   

  • $500 applied to your business' upcoming electricity bill   

Origin is working with the Queensland Government to get this rebate to customers as soon as possible.  Businesses receiving the rebate will see payment over the coming months based on when their bill is next due. 

Energy type Electricity and natural gas
How to apply This rebate will be automatically applied to your electricity bill, you do not need to apply or get in touch with us.
Who may be eligible Valid concession card holders
Rebate value

Electricity

  • $309.86 (excl GST) / $340.85 (incl GST) per year
  • OR 84.89c (excl GST) / 93.38c (incl GST) per day

Natural gas

  • $68.11 (excl GST) / $74.92 (incl GST) per year
  • OR 18.65c (excl GST) / 20.52c (incl GST) per day
Energy type Electricity and natural gas
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Department of Veterans Affairs Card (DVA) 
  • Queensland Seniors Card (QSC)
How to apply Rebate is automatically applied when your valid concession is registered with us.
More info Visit the Queensland Government’s Electricity and Gas Rebates web page. You can check your eligibility while you’re there.
Who may be eligible Valid concession card holders
Rebate value
  • $309.86 (excl GST) / $340.85 (incl GST) per year
  • OR 84.89c (excl GST) / 93.38c (incl GST) per day
Energy type Electricity
Valid concession cards
  • Health Care Card (HCC)
  • ImmiCard for Asylum Seekers
How to apply

ImmiCard holders please call 13 24 61 to register your eligibility.

Rebate is automatically applied when your valid HCC concession is registered with us.

More info Visit the Queensland Government’s Electricity and Gas Rebates webpage. You can check your eligibility while you’re there.
Who may be eligible The Home Emergency Assistance Scheme helps low-income households pay their current electricity or natural gas bill when they face a short-term financial crisis or an unforeseen emergency.
Rebate value One-off payments of up to $720 to use towards you electricity or natural gas accounts, once every 2 years.
Energy type Electricity and natural gas
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs’ Gold Card (DVA)
How to apply

Call us on 13 24 61 and ask about Home Energy Emergency Assistance (HEEA). We’ll put you in touch with our customer advocacy team, who’ll help you apply for the scheme.

 

More info Read more about how the HEEA scheme could help you, or visit the Queensland Government’s Home Energy Emergency Assistance Scheme webpage directly. You can check your eligibility while you’re there. 
Who may be eligible You can check your eligibility, and register for the concession, on the Queensland Government’s Electricity Life Support web page
Rebate value For the most up to date details of rebate amounts, see the Queensland Government’s Electricity Life Support web page
Energy type Electricity
Valid concession cards The Queensland Government manages and pays this concession directly.
How to apply

Register your life support equipment with us

If you do have life support equipment, let us know. We'll tell your distributor to make sure they tell you about any planned power outages.

To register your life support equipment with Origin:

  1. Contact us on 13 24 61 to request a Medical Confirmation Form, or find the one included in your welcome pack
  2. Ask your doctor to sign it and confirm that you need the equipment.
  3. Send the completed form to us by: 
More info

The Queensland Government’s Electricity Life Support web page

Who may be eligible

People with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold.

Rebate value $340.85 (incl GST) per year
Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
How to apply

To register for the Medical Cooling and Heating Electricity Concession Scheme, either:

Concession Services
Smart Service Queensland
PO Box 10817 Adelaide Street
Brisbane QLD 4000

More info Visit the Queensland Government’s Medical Cooling and Heating Electricity Concession Scheme webpage. You can check your eligibility while you’re there.
Who may be eligible People on a low or fixed income.

The South Australian Government sends us details of eligible customers.
Rebate value

$231.41 (excl GST) / $254.551 (incl GST) per year

OR 63.4c (excl GST) / 69.74c (incl GST) per day

Energy type Electricity
How to apply

To register for the Energy Bill Concession:

More info
  • Visit the South Australian Government’s Energy Bill Concessions web age. You can check your eligibility while you’re there.

  • OR call the Department of Human Services (DHS) ConcessionSA hotline on 1800 307 758.
Who may be eligible People on a low or fixed income, with a medical condition that makes it difficult to regulate their temperature.
Rebate value $226.67 (excl GST) / $249.34 (incl GST) per year
Energy type Electricity
How to apply The Department of Human Services (DHS) will either apply this concession to your electricity account or pay it directly to you each quarter.
More info Visit the South Australian Government’s Medical Heating and Cooling Concessions webpage. You can check your eligibility and apply while you’re there.



Who may be eligible

Households with significant financial difficulties or who:

  • Receive an energy bill concession from the Department of Human Services (DHS)
  • AND Have had their electricity disconnected (or are at risk of disconnection)
Rebate value Up to $400 (excl GST) / $440 (incl GST)
Energy type Electricity
How to apply

If you’re in South Australia and think you meet the criteria, visit a financial counsellor to assess your situation.

More info
Who may be eligible Valid concession card holders who have an active electricity account with Origin. 
Rebate value Everyone’s rebate amount will be different. Calculate your concession to find the dollar amount.
Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

If you have a valid concession card, you do not need to apply. Simply add your concession details to your account.

To add your concession to your account, you can:

More info Visit the Victorian Government’s Annual Electricity Concession web page.  
Who may be eligible Valid concession card holders who have an active electricity account with Origin.
Rebate value Everyone’s rebate amount will be different. Calculate your concession to find the dollar amount.
Energy type Natural gas

Valid concession cards

  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

If you have a valid concession card, you do not need to apply. Simply add your concession details to your account.

To add your concession to your account, you can:

More info Visit the Victorian Government’s Winter Gas Concession web page.
Who may be eligible
  • A gas account holder whose winter gas costs are above $1,612 and holds one of the eligible cards
  • An electricity account holder whose annual electricity costs are above $2,947 and holds one of the eligible cards

If you receive the Life support concession or the Medical cooling concession you will be automatically eligible to receive the Excess gas concession after submitting a completed application form.

Rebate value
  • 17.5 per cent of your winter gas usage and service costs above $1,612 (incl GST)
  • 17.5 per cent of electricity usage and service costs above $2,947 (incl GST)

This concession is calculated after retailer discounts and solar credits have been deducted.

Energy type Electricity & Natural Gas

Valid concession cards

  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply Both the Annual Electricity Concession and Winter Gas Concession have a yearly rebate cap. Once you have reached the rebate limit for either of these concessions, we will check to see if you need to apply for the Excess Energy Concession and send you an application form.

This is simply an extension to your existing Winter Gas Concession or Annual Electricity Concession.
More info

For more information relating to the Excess Energy Concession, please visit:

 

Who may be eligible Valid concession card holders whose home has a dual element or smart electricity meter.
Rebate value 13% of the controlled load usage charges for your electric hot water or slab heating. 
Energy type Electricity 
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply Rebate is automatically applied when your valid concession is registered with us.
More info Visit the Victorian Government’s Controlled Load Electricity Concession web page. You can check your eligibility while you’re there.
Who maybe eligible Valid concession card holders with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold.
Rebate value 17.5% of electricity charges from 1 November to 30 April - the hottest 6 months of the year.
Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply Download and complete the Medical Cooling Concession form (PDF 153 KB). Further application information is available on the Victorian Government’s Medical Cooling Concession web page.
More info Visit the Victorian Government’s Medical Cooling Concession web page. You can check your eligibility while you’re there.
Who may be eligible

Valid concession cardholders who:

  • Rely on liquefied petroleum gas (LPG), firewood (special conditions apply) or heating oil for domestic heating, cooking or hot water, or
  • Access non-mains electricity via an embedded network, or
  • Rely on a generator
Rebate amount

The amount of this rebate depends on the annual cost of each non-mains energy source.

Energy type Non-mains energy.

All non-mains energy costs are covered from 1 January to 31 December each year.
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Application information is available on the Victorian Government’s Non-Mains Energy Concession page.

More info

Visit the Victorian Government’s Medical Cooling Concession web page. You can check your eligibility while you’re there.

This rebate is paid by the Department of Human Services.

Who may be eligible

Valid concession cardholders who don’t use a lot of electricity. If your supply charge is more than your usage charges, you could get a rebate on your electricity bill.

Rebate value

If the electricity use on a bill is lower than the service charge, the service charge is reduced to the cost of the electricity used.

The concession is based on your usage cost before any solar credits are deducted.

Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Rebate is automatically applied when your valid concession is registered with us.

More info

Visit the Victorian Government’s Service to Property Charge Concession web page. You can check your eligibility while you’re there.

Who may be eligible

Valid concession card holders using an electrically-operated life support machine.

Rebate value

The Life Support Concession can give you a rebate on your electricity bills, equal to the cost of 1,880 kWh of electricity per year. The rebate is calculated using the general domestic tariff of your retailer.

This rebate is paid quarterly.

Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

To register for a Life Support Rebate status with Origin:

  1. Download and complete the Life Support Concession Form (PDF 4 pages)
  2. Ask your doctor to sign it and confirm that you need the equipment.
  3. Send the completed form to us by: 
More info

Visit the Victorian Government’s Life Support Concession web page. You can check your eligibility while you’re there.

Who may be eligible

The Utility Relief Grant Scheme (URGS) helps low-income households who can’t pay their utility account.

You’ll be considered eligible if you’re:

  • A single income household earning $2,000 or less a fortnight
  • A dual income household earning $3,038 or less a fortnight

And have also experienced one or more of the following:

  • A recent drop in income or job loss
  • Unexpected high costs for essential items
  • Your rent or mortgage costs are more than 30% of your total household income.
Rebate value

Up to $650 toward your electricity account and up to $650 toward your natural gas account, once in a 2 year period, if you have both energy types. If you have only electricity you can get the full $1,300 toward this.

Energy type Electricity and natural gas
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Visit the Victorian Government’s Utility Relief Grant and Non-Mains Utility Relief Grant scheme web pages. You can check your eligibility while you’re there.

You can chat with a Live Chat agent or call us on call us on 13 24 61 and ask about the Utility Relief Grant Scheme (URGS). Our team will be able to answer any questions you have and help you apply for the scheme.

Who may be eligible

The Hardship Utility Relief Grant Scheme (HUGS) assists WA utility customers who are in financial hardship and are unable to pay their utility account.

Energy type Electricity and natural gas
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Department of Veterans Affairs Card (DVA)
How to apply

Visit the Hardship Utility Grant Scheme web pages. You can check your eligibility while you’re there

You can also call us on 13 24 61 and ask about the Utility Relief Grant Scheme (URGS). We’ll put you in touch with our customer advocacy team, who’ll help you apply for the scheme.

Quick links

Manage your concessions in My Account

Log in to add or change a concession

Got a concession question?

Go to the Concessions area in Help & Support