We can get you into your new home in 3 easy steps
1. Getting the power on
Give us your new address and we can book your connection now in under 5 minutes. You pick the connection date, and we do the rest.
2. While we set up your new address
Look out for an email from us confirming your move, then head to My Account and register or log in. You can track the status of your connection there. We’ll also keep you updated with SMS or email to let you know where everything’s at during the moving process.
3. Disconnecting your old house
If you're changing energy companies, contact your old energy provider to disconnect your old home and get your final bill.
If we supplied the energy at your old house, you can disconnect in My Account or the app. If you’re moving out, but a housemate is staying in the house, make sure you chat to us before you disconnect.
We don't charge a moving fee, but a service fee might be charged by your distributor for disconnections and/or connections . Standard connection fees range between $8 and $87. We’ll let you know the distributor service fees when you sign up. See moving fees to find out more.
If you book your move before 1pm Monday to Friday, we'll connect your electricity the next business day. For urgent, same day or after hours connections, please call us on 13 MOVE (13 66 83) . Our moving experts can help, and will let you know if any extra fees apply for urgent service. Natural gas connection can take up to three business days, so book your move with plenty of time, or make sure you call us if it's urgent.
That depends on where you live and whether or not the property has been disconnected. Don't worry though, once you've booked your move we'll keep in touch every step of the way and let you know what you need to do. Just keep an eye on your emails and we'll let you know the process.
If you're in Queensland and your new home doesn't currently have power, a Visual Safety Inspection (VSI) is required by law. When you book your move, you'll be asked to choose a 5 hour window for when this inspection can take place.
Electricity can be connect the next business day if you let us know before 1pm Monday to Friday. For an urgent electricity connection, call 13 MOVE (13 66 83). Natural gas connections can take up to three business days, so we'll need a bit more notice.
Need to move your internet as well? Origin now offers nbn™, Fibre and ADSL plans with monthly discounts for electricity and natural gas customers. Find out if you could be saving on your internet bill with our energy and internet bundle offers.
Each distributor does things a little differently. You can arrange your move any time in the lead up to your move. If you let us know about your move Monday to Friday (excluding public holidays) before 1 pm, you can get your new house connected the next business day. This means that if you arrange your move on a Tuesday before 1 pm, your new house could be connected on the Wednesday. If you arrange your move on a Friday afternoon after 1 pm, your house will be connected on the next Tuesday.
Contact your old energy provider to disconnect your old home and get your final bill. If you're already an Origin customer, you can disconnect your house in My Account or the app.
When should I disconnect my current address?
Choose the disconnect date that suits you. Some meters can be disconnected from 7am on the day you choose, so if you need power on your moving day, it might be best to disconnect the day after.
I'm moving, but I don't want to disconnect my old house
Moving to a new property doesn't automatically disconnect your current address. You can keep the address active for as long as you like, and close it in My Account when the timing suits you. If you're leaving the house but want to set up the account in someone else's name (like a housemate), get the new account holder to sign up at our compare page or give us a call on 13 MOVE (13 66 83) .
How much notice do I need to give to disconnect an address?
Your distributor will come out to do a final meter read, which requires 3-4 business days notice.
If you're moving to a new apartment, and you've been told that we supply the energy, head over to our centralised energy page. You can learn more about embedded network plans, and sign up there. It's a pretty easy process, just fill in the form and we'll be in touch.